We are seeking an Operations Manager to join a startup. We're looking for an ambitious manager that is passionate about building from the ground up and is dedicated to delivering happiness.
Responsibilities:
● Lead day-to-day operations by ensuring sessions go as planned and future sessions are
set up for success
● Manage a team of Customer Experience Associates (some are internationally based)
who are on live operations front lines
● Ensure our coaches are successful by supporting them in building and managing their
business
● Manage new client bookings and troubleshoot reschedules and cancellations
● Develop and maintain a knowledge base of the evolving products and services
● Uplevel the entire customer support from basic communication templating to building out
the next gen support CRM
● Build and manage operation processes (location logistics, go-to-market experiments,
payment flow, and more!)
