As an Order Management Agent, you will be ensuring customer satisfaction by accurately provisioning customer details into the CRM tool of clients and TSA (current and legacy). You shall also proactively monitor completion and perform order remediation in a timely and effective manner. Contact to customers and other departments to fulfil services is also a likelihood.
- 17K Salary package with allowance and increase opportunities
- Onsite Work Set Up
- Graveyard shifting schedule
- Night shift differential rates offered
- HMO coverage with free dependent
- Life Insurance Coverage
- Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
- Progression and development with a career path.
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
- Competitive salary rates, with fantastic rewards structure
- We promote within the company! Look no further to take the next step in your career
- Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
Here’s what makes you tick….
Your friends describe you as – someone who has a great sense of humour and likes to have a laugh! You are collaborative and enjoy being part of a team, you take immense pride in your work.
Your boss describes you as – someone who has a great sense of humour and likes to have a laugh! You are collaborative and you bring a great vibe to the team, you take immense pride in your work and love being the best at what you do.
You describe yourself as – someone who can talk to people from all walks of life, you have a natural affinity for technology! You are keen to learn more, and you are always keeping up with the latest and greatest technology products.
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
- Navigate through multiple systems and customers whilst maintaining customer and team engagement
- Strategically address order mangement tasks with precision and accuracy
- Work a rotating roster, Monday - Sunday, 5pm - 5am (potential weekend and overtime shifts)
- Work towards achievable Customer Service, Productivity and Quality targets and KPIs
- Provide class leading service delivery
If you have previous order management or data analytics experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
