Position: Customer Support
Working Hours: Monday to Friday; 8:00 am - 5:00 pm Philippine Time.
Salary Range: $800 - $1500/month
About the Company/Us:
The company is a luxury fragrance oil and skincare brand that was founded in 2013 in Venice Beach, CA. Their mission is to enhance people's confidence through the power of scent. They have developed seven signature scents, each with its own distinct personality, catering to various occasions and moods. Their approach in the fragrance industry emphasizes subtlety over overpowering scents, with oils designed to linger close to the body and create an inviting aura. The product range includes roll-on oils, spray lotions, full-body oils, and candles, all showcasing the brand's commitment to unique and inviting fragrances.
About the Role:
We are looking for an enthusiastic candidate to provide top-notch customer support and excellent before/after purchase service to our customers.
Main Responsibilities
● Responsible for handling incoming customer related inquiries for E-commerce customers
using Gorgias and Shopify communication platforms.
● Resolving post-order issues such as exchanges, replacements, delivery status, order
adjustments, etc.
● Resolving complaints to ensure customers retention and satisfaction.
● Maintain organized records and data entry for customer service communication.
● Prioritize inquiries based on level of urgency, identifying matters that require an immediate
response.
● Provide weekly reports to management regarding trends in customer inquiries.
● Proficiency in Gorgias and Shopify (mandatory)
● At least 3 years of customer support experience.
● Strong computer skills and reliable internet access.
● Strong problem-solving abilities
● Regular and reliable attendance, excellent written and verbal communication
skills.
● Experience with WMS System is a plus but not required.
