***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Guest Services Representative (Full-time)
Salary: 800-1500 USD/month (depends on skills and years of experience)
Working Hours: Friday-Monday from 1pm to 10pm CST/3am to 12pm Philippine Standard Time
Holidays: US Holidays
About the Company:
We are a new – and high-growth – Vacation Rental Property Management (VRM) platform, encompassing a number of local brands across the United States. Our strategy involves a significant degree of growth via M&A, augmented by organic growth and operational improvements. We are focused on helping our operating companies transform and thrive, while providing a best-in-class experience for our homeowners and guests.
The Guest Services Representative will be responsible for providing top-notch service to our guests. In this role, you will need to have impeccable organizational skills and a task-oriented mindset. You must have active listening skills to ensure our guests are heard and the best accommodations in our portfolio are booked to meet their needs. To do this effectively, it will be important for you to acquire a deep knowledge of the properties we provide, along with their amenities and the surrounding areas, to help our guests make the most informed decision.
Specific Duties and Responsibilities:
- Reservation management: Answering inquiries and questions regarding new bookings.
- Cross-Sell: Offer additional options to inquiring guest. Know the inventory available and suggest other options when needed. This will increase our booking conversion.
- Managing and communicating with direct bookings through Square House.
- Guest communication: Must have strong communication skills with the ability to send a clear outlined message to our guests in a positive manor.
- Have the ability to trouble-shoot issues with guests and think “outside the box” to resolve issues, while always following up when needed.
- Resolving guest conflict: Must demonstrate strong listening skills and the ability to problem solve in a pro-active manor.
- Embrace any other duties as assigned, contributing to our operations running smoothly.
- Consistently demonstrate positive and professional rapport with guests regardless of any issues that may arise.
- Strong verbal and written communication skills
- Customer service oriented
- A Pro-Active mindset
- Strong follow up
- Ability to flex quickly in a fast-paced environment
- Attention to detail
- Organization Skills
- Knowledge of the short-term rental market
- Think like an investor change to “investor mindset”?
