The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.
Key Responsibilities:
- Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
- Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
- Analyze operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
- Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
- Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
- Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
- Participate in incident responses related to Payments Systems.
- Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
- Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
- Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
- Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
- Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.
- Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving.
- Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
- Experience in fraud detection and mitigation in payment systems.
- Ability to conduct thorough defect investigations and effectively communicate findings.
- Excellent analytical skills, with a focus on operational data mapping and analysis.
- Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
- Familiarity with payments systems and technologies and/or Australian banking preferred.
- Experience in providing various levels of technical support and triaging issues effectively.
- A proactive approach to monitoring, improving, and securing payment operations.
- Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.
