About Datacom
With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.
Role Overview
The General Manager – Software Engineering role will oversee the development and implementation of strategy and business plans for one or more functional areas in line with the broader Datacom direction. This role will involve managing daily business activities, including.
working alongside colleagues for sales and customer success, as well as designing and implementing strategies to improve overall business functions.
Role Responsibilities
The General Manager –Software Engineering is responsible for (but not limited to):
- Owning the development and implementation of strategy for one or more functional areas, in line with broader Datacom strategy.
- Collaborating with other senior managers to establish strategic plans and objectives. Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Involved in development of methods, techniques, and evaluation criteria for projects, programs, and strategy.
- Directing and controlling the activities of own area of business, sometimes through managers within the team.
- Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go[1]to-market approach focused on growth and mutual benefit between Datacom and our customers.
- Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
- Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives.
- Ensuring budgets and schedules meet requirements.
- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business.
- Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards, or unsafe work practices as per Datacom policy.
Knowledge
- Extensive knowledge and experience in the customer services field.
- Deep and broad understanding of the business and technology strategies in which the organization operates.
- Strong strategic background, with an ability to grasp the big picture.
- High level understanding of the unique business requirements of the organization.
- Knowledge of finance management practices with a clear understanding of the relationship between costs, utilization, and project revenue.
- Strong business acumen
Experience
- 10+ years of senior commercial or sales experience within a complex and multi- faceted management services environment.
- Demonstrated experience managing service delivery teams within an outsourcing arrangement.
- Finance management, including cost estimation and budget tracking and reporting.
Skills
- Excellent communication skills (both verbal and written), flexibility, team focus and dedication to customer service.
- Demonstrated leadership and people management skills and the ability to work to deadlines.
- Proven track record of achieving or exceeding budgeted sales and profit objectives.
- Ability to transform customer requirements into a technical solution and work according to deadlines.
- Personable, conscientious, ability to cope with pressure and to priorities work.
- Strong customer service focus.
- Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardize overall business activities.
- Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers, and the company.
- Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
- Ability to chair meetings and provide leadership in stressful situations caused by tight delivery timeframes.
- Effective presentation skills with the ability to convey technical information across various levels.
- Ability to build and lead and effective team.
Datacom has 2 Premier sites that you can choose from.
We have offices in BGC Taguig and Eastwood City Libis Quezon City. We have a Flexible work-from-home arrangement, and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.
