MySigrid is looking to hire an ambitious, experienced, and resourceful IT Support Staff to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.
WHO WE ARE
MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.
We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.
YOUR ROLE AS AN IT SUPPORT STAFF
As an IT Support Staff at MySigrid, you will play a pivotal role in ensuring the reliability, functionality, and performance of our IT systems and software applications. Your expertise will be critical in maintaining the high standards of quality we strive for. You will work collaboratively with our IT support and development teams, actively contributing to the identification, reporting, and resolution of issues, as well as conducting thorough testing to enhance our technology infrastructure.
KEY RESPONSIBILITIES:
- Collaborate closely with the IT support team to provide technical assistance and expedite issue resolution.
- Receive, meticulously document, and track reported bugs and issues, ensuring their prompt and effective resolution.
- Conduct comprehensive testing and diagnostics to identify system-related failures and prepare detailed resolution reports.
- Proactively identify and implement maintenance techniques to minimize downtime and enhance system efficiency.
- Assist in optimizing software and systems for superior performance, working alongside the development team.
- Develop and implement strategies to optimize lookup processes within our IT systems.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in quality assurance and IT analysis.
- Proficiency in programming languages and scripting (e.g., Javascript, SQL).
- Proven experience in programming.
- Familiarity with automated testing tools.
- Familiarity with lookup tables, indexing, and database optimization.
- Proven experience in resolving errors related to office applications.
- Excellent problem-solving and troubleshooting skills.
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
- Competitive salary package.
- Vacation leave and Sick leave credits.
- HMO Package for the employee and two codependents.
- Reimbursable internet charges.
- Comprehensive training and continuous learning advantages.
- Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
- High importance to work-life balance with the opportunity to work from home part of the week.
- Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
- Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
- Work in a corporate culture that encourages collaboration, with an emphasis on our core value: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.
