DFI Company Brief
DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.
The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.
The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.
The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.
DFI Retail Group is a member of the Jardine Matheson Group.
The role
The incumbent is mainly responsible for providing technical solutions like file recovery, to address the day-to-day issues covering Infrastructure and Application Maintenance services. They are also involved in low-category development requests associated with Service Improvements, upgrades, and every now and then includes migration.
Key Responsibilities
• Perform troubleshooting and ensure issue resolution from easy to intermediate issues in effective and efficient manner in adherence to the country/business’ agreed Service Level Agreements.
• Respond to phone calls, emails, and direct customer contacts 24x7.
• Manage and ensure proper ticket handling and management, both for Incident and Service Requests using DFI Ticketing software.
• Adhere to security standards and InfoSec governing policies.
• Create and ensure that existing document procedures, installation guides and inventory via SharePoint were properly maintained and up to date.
• Configure, Activate/Deactivate store profiles based on user’s request.
• Monitor and report daily ticket influx, breached and aging tickets. Keeps customer informed of issues and provides update in status in ticket tracking system.
• Escalates issues as necessary to other groups within the IT organization.
• Engage oneself in scheduled DR drills, planned downtimes and major tasks activities such Disaster Recovery.
• Contribute to and maintain DF standards.
• Performs quality/code review and promote change requests to production environment.
• Bachelor’s Degree in Information Technology, Computer Engineering, or related field
• Minimum 1 year of relevant work experience in Systems Administration using ssh, sftp, telnet, ftp technologies, and automation tools.
• Hands-on experience on jobs development related to automation and the like (Optional)
• ITIL v3 certified (Optional)
• Hands-on experience in using ssh, sftp, telnet, ftp technologies.
• Knowledge on automation tools like Task Scheduler, Cron jobs, and UC4 (optional).
• Knowledgeable in computer and Operating System concepts and functionalities.
• Able to read, create and modify basic shell scripts.
• Must possess strong analytical skills and technical skills.
• Must have a good sense of ownership and commitment towards work
