*This position is for all candidates located ONLY in the Philippines*
Required language(s): English.
A Medical Virtual Assistant is a specialized virtual assistant who focuses specifically on providing remote administrative and technical support to healthcare professionals. As a Medical Virtual Assistant, you will be providing a wide range of services, including managing medical records, appointment scheduling, transcribing medical reports, assisting with telemedicine arrangements, handling insurance claims and billing, and ensuring compliance with HIPAA regulations. You are expected to be skilled in using various electronic health record (EHR) and practice management software systems to efficiently handle medical administrative tasks. Medical Virtual Assistants help healthcare professionals streamline their administrative workload, improve efficiency, and focus more on patient care, even when they are not physically present at the medical facility.
Responsibilities:
- Appointment scheduling and calendar management
- Patient communication
- Documentation and record keeping
- Billing and Coding Support
- Medication and prescription management
- Virtual team collaboration
- Data entry and organization
- Insurance verification
- Insurance pre-authorizations
- Excellent English communication and interpersonal skills (oral and written), with the ability to build relationships with clients and colleagues
- At least 2 years of work experience in BPO / Customer Service
- Proficient in virtual office tools, EHR systems, and communication platforms
- Excellent written and verbal communication skills in English are essential.
- Strong customer service and critical thinking skills
- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Understanding of HIPAA regulations and the importance of patient data confidentiality
- Strong problem-solving skills and ability to work with minimal supervision
- High school diploma or equivalent
- Willing to work in Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
- With own Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps
Skills
- Customer Service
- Technical including MS Office and EMR systems
- Adaptability to virtual technology
- Organizational skills
- Attention to detail
- Data Entry including calendar management/appointment setting
- Ability to follow instructions well
Hold on tight, because we're about to unveil an extraordinary lineup of benefits that will revolutionize your work experience! As a valued member of our team, you can expect:
- Competitive Compensation: Earn a salary rate of US$5 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you're rewarded for your hard work.
- Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes.
- Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical in your country*.
- Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi to power through your tasks with lightning speed and efficiency.
- Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies. Whether it's exploring new destinations or taking a well-deserved break, we've got you covered, ensuring you can recharge and return refreshed.
- Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments. Experience the thrill of being acknowledged with special rewards and heartfelt gratitude for your dedication.
- Performance Bonuses: Our company offers performance incentives to recognize and reward exceptional contributions, motivating employees to achieve their fullest potential and drive overall organizational success.
Join our dynamic team and embark on an exhilarating journey where your personal and professional growth is nurtured. We're here to empower you with a remarkable suite of benefits that will elevate your experience and propel you toward unparalleled success. Get ready to thrive in an environment that values your well-being and rewards your hard work!
