ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics such as attendance, end-of-day reports, compliance and company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports
• Perform other supervisory tasks as required
Monthly Salary: PHP 30,000
- • 1-2 years of experience as a Team Leader in a call center setting
- • Excellent Verbal and Written English Communication Skills
- • Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
- • Can start ASAP
- • Amenable to working in Shaw Blvd, Mandaluyong office and in shifting schedules
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
