This role is responsible for the day-to-day processing of assigned payroll activities for the SEA region. The role will also further support junior members of the team by providing process guidance and leveraging expertise to solve complex process issues in compliance with relevant local regulations, policies, procedures, and methodologies to support the necessary audit requirements.
- Perform complex payroll activities in compliance with established procedures, strategies, and methodologies.
- Perform taxation, legislative and statutory obligations, effective processing and preparation of returns, document management, and maintenance of key processes.
- Lead and support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
- Contribute as a subject matter expert by applying technical expertise in the overall payroll process.
- Provide guidance and technical expertise to junior members of the team regarding query resolutions for unique cases and process exceptions, completing projects, and performing (sub-process) activities.
- Develop and prepare multiple reports, analyses, and presentations for periodic and ad hoc requirements.
- Address critical and unique issues with the guidance of the Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent the occurrence of similar issues and concerns.
- Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Create and update SOP/DTP of current and new processes and incorporate documentation updates as required.
- Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
- Be involved in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Facilitate audit-related programs.
- Perform complex tasks in compliance with service level agreements, processes, policies, procedures, and SOX & internal controls.
- Lead and support key projects, audit reviews, activities, and documentation.
