WHAT IS YOUR ROLE
As Quality Assurance Advocate, you will be supporting various strategic business unit (SBU) teams to assess and ensure quality of work aligns with the outlined expectations.. You will work to understand client expectations and complete daily audits of team members work in reflection. Providing detailed and accurate documentation and data input to team leadership to ensure quality excellence we can be proud of!
WHAT WILL YOU DO
- Complete daily quality audits of team members in accordance with Boldr’s expectations, through documentation and data reporting.
- Track, document, escalate or resolve QA issues to meet internal and external expectations.
- Identify opportunities and provide recommendations for continuous improvement initiatives.
- Check compliance of each team member to processes established by the client and capture errors including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
- Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to team leadership.
- Maintain focus on data integrity and producing work of the highest quality.
- Review data output against guidelines provided by the client.
- Complete timely reports and provide data analysis and trends.
YOU HAVE…
- At least 6 months to 1 year experience as a Quality Assurance.
- Preferably with Omni QA Experience.
- Strong attention to detail and are interested in growing within a Quality Assurance role
- Focused and self motivated, able to work independently to achieve goals.
- Ability to communicate escalations and technical concerns to leadership.
- Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently.
- Excellent reading comprehension, verbal, and written communication skills.
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind.
- Computer and technical skills; proficiency in Google Suite, specifically Google Sheets and other tools such as CRMs (Zendesk, Gorgias, Salesforce, etc.)
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs
WHAT YOU’LL LIKE ABOUT US
● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!
● We’ve got training sessions in-store to help you level up your skill set.
● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
● We have rest and relaxation benefits.
