Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer ScienceTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing :
• Implements and monitors Windows Patching processes/activities.(Pre-Prod, Production and DR environments)
• Identifies and resolves problems, completes audits, determines system improvements and implements changes and resolves escalations.
• Works with project managers, account managers and relationship managers on implementing support enhancements and resolving client escalations.
• Collaborates with other client support managers to drive consistent process and productivity improvements.
• Leads the development of client support programs and process improvements that enhance the level of external customer service.
• Monitors and reports daily, monthly and yearly key performance indicators.
• Other related duties assigned as needed.
What you bring :
• Knowledge and experience of Windows operating systems and related utilities and hardware.
• Knowledge of management reporting, operational procedures and management information systems
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent decision-making, problem-solving, team-building, organization, negotiation, conflict management and time management skills
• Ability to negotiate effectively and deal with highly complex, confidential and sensitive information
• Ability to work closely with executive management to provide essential information, make recommendations and affect change
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
What we offer you :
A competitive salary and benefits.
Great workspaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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