LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Onboarding Specialist
Work Hours: Monday to Friday, 12:00 AM to 8:00 AM EST | 1:00 PM to 9:00 PM Philippine Standard Time
Holidays: TBD
Pay Range: USD 800-1,500 per month (depending on qualifications and skills)
About the Job:
We are in search of a dynamic Onboarding Specialist to guide new users through our product over virtual meetings. The choice candidate will navigate users through a 30-minute introduction of our product, explaining features, answering intricate questions, and ensuring a smooth onboarding process.
Responsibilities:
- Conduct 30-minute Zoom calls over the course of the day, with back-to-back sessions for most of the day.
- Explain product features effectively and answer complex inquiries from users.
- Ensure a smooth and positive onboarding process for all users.
- Native level English proficiency, ideally as if they grew up in the U.S. (Accents are acceptable but should not impact user comprehension.)
- Exceptional communication skills, both verbal and written.
- Ability to understand and answer intricate questions asked by users such as founders, CEOs, and VCs.
- Warm, friendly and professional demeanor.
- Resilience, dealing with continuously back-to-back calls.
- Familiarity with Zoom and other video conferencing tools.
- Big plus if they lived/studied in the U.S. or any English-speaking country before
