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Jobs in Philippines   »   Jobs in Manila   »   Customer Service Job   »   Customer Service Representative (Change Role) - 16141421058
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Customer Service Representative (Change Role) - 16141421058

Support Shepherd

Support Shepherd company logo

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : Flexible working days with 2 days off, 8am-5pm (1 hour break), UK timezone

Holidays : TBD

Pay Range : $800-1,500 USD per month

Duties and Responsibilities:

  • Communicate with customers via online platform Zendesk logged in as info@theturmeric.co, and responding via email, live chat and social media.
  • Provide customers with expert help and advice on the full product range and be able to knowledgeably describe the incredible benefits of the product range. (Basic templates provided).
  • Proficiently resolving product or service problems such as order/subscription queries, delivery issues, transaction problems/issues; determining the cause of the problem; explaining the best solution to the customer to solve their problem and provide a timely follow-up to ensure the outcome is to their satisfaction.
  • Work with the TTC team to help develop ideas and initiatives to support a first-class customer experience.
  • Share insights with the TTC team regarding customer needs and feedback, actions and remedies.
  • Building a positive and happy relationship with all TTC customers by communicating with them following the TTC Brand guidelines.

Written

  • Minimum 1 year of experience
  • Good to Excellent Communication and written Skills
  • Good problem-solving and analytical skills.
  • Excellent Computer/digital/smartphone literacy.
  • Knowledge of CRM or Customer Service Platforms such as Zendesk. (Training can be provided)
  • Ability to remain professional and considerate with customers and with a willingness to go the extra mile to help.
  • Fun, optimistic, and happy with a bright outlook.
  • Reliable and flexible, ability to work in a team and independently.
  • Effective Communication: The customer is always right, offer a positive can-do approach to the customer
  • Technical knowledge: You will likely need to know a bit of Technical/industry knowledge to effectively solve problems.
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