Position Overview:
Client Specialist is the first point of contact for clients needing assistance with businesses' products and services. They manage client inquiries by phone, email, and chat.
Responsibilities:
- Look through inquiries from merchants (clients) and decide if merchants are a good fit or not.
- Send a follow up email of the next steps if merchant is a good fit and send reject email if not. (templates may be provided)
- Onboard and send onboarding steps to the merchants.
- 80% emails/chat - 20% phone calls
- Good to Excellent verbal and written communication skills (written is highly important)
- Can handle phone calls professionally.
- Can compose and respond to emails professionally with minimum to no error.
- Able to follow SOPs
- Able to provide own feedback and input on SOPs
