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Jobs in Philippines   »   Jobs in 25F The Globe Tower   »   Customer Service Job   »   Tier 1 Service Manager
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Tier 1 Service Manager

Globe

Globe company logo

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Defining and managing service level agreements with customers. Managing external service providers.

  • Managing external service providers
  • Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills
  • Reviewing both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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