Position: Guest Experience Coordinator
Working Hours: 9 am to 6 pm Eastern Time, will soon expand to 8 am to 8 pm Eastern Time.
Salary Range: 800-1000 USD
Holiday: TBD
Duties and Responsibilities:
- Answer questions, provide guest service, and resolve concerns for Meetups and theme park admission products across all channels – live chat, text, email, telephone, Instagram, Facebook, and Twitter
- Assist in planning and executing surprise-and-delight opportunities
- Suggest improvements to both internal and external self-service documentation and processes
- Work to further our goal of providing personalized communication and experiences to each of our guests
- Moderate and engage via social media channels to reinforce our brand and provide immense value to readers
- Other duties as assigned
Requirements:
- Two or more years of direct customer service experience is preferred.
- Experience at a brand internationally known for its customer service is preferred.
- A solid understanding of Central Florida theme parks, is preferred.
- Prior experience using Zendesk or similar customer service software is preferred.
Holiday: TBD
