Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service and technical support to clients worldwide. We are currently seeking highly motivated and skilled Technical Support Associates to join our dynamic team. As a Technical Support Associate, you will play a vital role in resolving technical issues and providing excellent customer service.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
- Assist customers in setting up and configuring their devices and software applications
- Record and document customer interactions and solutions in a clear and concise manner
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Stay updated with the latest technological advancements and industry best practices
- Maintain a high level of professionalism and customer service while handling customer inquiries
- Proven experience in providing technical support or customer service in a fast-paced environment
- Excellent problem-solving and analytical skills
- Strong communication skills, both verbal and written
- Proficiency in using software applications and troubleshooting technical issues
- Ability to work in a team and independently
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work in rotating shifts, including evenings and weekends
• Salary plus high Incentives
• Paid training
• HMO benefits
• Government mandated benefits
• Paid leaves and many more
