Product Owner
- Compliance with the agreed customer service agreement (according to contract)
- Supports during service and/or tool implementation
- Operational contact for customer (external customer communication regarding technical service aspects)
- Responsible for continuous process improvements
- Analyze and derive actions from quality checks
- Coordinates and/or process technical initial trainings (knowledge transfer to Solution Experts)
People Manager
- Motivates, leads, and develops Solution Experts
- Initiates monthly “Performance and Development Dialogue” with each Solution Expert
- Analyze and derives actions from quality checks
- Supports in conflict and change management (if necessary)
