- Escape the ordinary and start your career journey with us.
- Embark on a fulfilling and engaging career with BSA Solutions Inc.
- Generous benefits + personalized learning and development.
About Us
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.
About the Role
This role is pivotal in creating a positive and nurturing culture, that allows team members to grow both personally and professionally.
The duties and responsibilities of the Performance Coach are;
- Be an ambassador and role model of 5 ELK’s values
- Reviewing daily productivity reports
- Conducting one-on-one individual catchups with team members weekly
- Documenting feedback and any action plans
- Escalating queries or concerns to the most appropriate department
- Conducting performance coaching sessions where appropriate
- Facilitating team member appraisals
- Maintaining employee records (including pre-employment, leaves, and ongoing feedback)
- Notifying clients of any attendance matters (vacation leave, sick leave, etc)
- Answering inbound calls through the 5 ELK hotline
OTHER RESPONSIBILITIES
- Support the internal team with new initiatives and projects
- Identifying areas for process improvement
- Promote and enhance the interests and reputation of 5 ELK
- Bachelor's Degree in Management or relevant leadership experience;
- Good command of English and excellent communication skills;
- Analytical and have high attention to detail;
- Ability to manage the individual needs of multiple team members
- Ability to handle strictly confidential information
- Passionate about process and innovation
- Genuine ability to build rapport easily and quickly
- Ability to communicate at all levels with empathy and professionalism
- Ability to take on feedback and grow within a team
- Ability to work under pressure and to deadlines
Our Client Offers:
- Work from Mondays to Fridays only (fixed dayshift schedule and weekends off)
- 200k HMO (1 free dependent at the start date of your employment)
- Paid Australian holidays
- Competitive compensation
- 2 weeks vacation in December
- Monthly awards, attendance incentive, company events
- Personalised learning & development program, coaching and mentoring by qualified and experienced professionals
- Modern fit-out & workstation
