● Respond to customer inquiries via voice, chat and email in a professional and friendly
manner
● Troubleshoot and resolve customer issues related to our app and chrome extension
● Provide customers with accurate and up-to-date information about our products and
services
● Document customer interactions and solutions in our ticketing systems
● Continuously look for ways to improve the customer experience and provide
feedback to the team.
● Meet or exceed individual and team performance targets.
● Excellent verbal and written communications skills in English.
● Strong customer service skills, with the ability to handle difficult customer situations
with empathy and professionalism.
● Knowledge of our app and chrome extension and the ability to troubleshoot common
issues
● Ability to multitask and prioritise effectively in a fast-paced environment
● Ability to work independently and as part of a team
