As an Accounts Receivable Specialist, you will play a crucial role in the financial operations of our organisation. You will be responsible for a portfolio of international customers, maintaining accurate records of incoming payments, reconciling discrepancies, and ensuring timely collections. The ideal candidate will possess strong attention to detail, excellent communication skills, and a solid understanding of accounting principles. You will collaborate with various departments to facilitate seamless financial transactions and contribute to the overall efficiency of our finance team.
Responsibilities:
- Manage an international customer ledger, seeking to drive the collection of cash,
whilst reducing overdue debt - Work towards monthly and quarterly cash and debt objectives
- Contact debtors by letter, email, or telephone call to address new and/or overdue invoices
- Document customer interactions such as payment updates and billing queries
- Work with internal stakeholders (Sales, Billing, Tax, etc.) to resolve issues which prevent payment
- Display full accountability for invoices once generated, and own the process through to collections/clearing
- Leverage a formal invoice reminder process, through to a potential warning of suspension of service
- Establish and maintain regular communications with key clients, seeking to provide a positive customer experience
- Perform account reconciliations where necessary and provide supporting evidence to recommend journals, adjustments and write-offs
- Support other relevant AR activities where needed, e.g. maintain customer vendor portals and obtain residency certificates
