This role is an important part of our Quality Assurance process, and aims to ensure that all sales and operational staff represent TSA and their Clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation.
What will a normal day look like?
- Review of voice recordings or data sets as per the quality assurance schedule and brief.
- Assessment records completed via approved assessment methods
- Reports all identified opportunities via approved feedback methods and process
- Escalation of high severity non-compliance completed for all instances
- Accurate information reported
- To perform any other related tasks which may be necessary from time to time
