LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
Job Title: Onboarding Coordinator
Working hours: Monday to Friday, 9 am to 6 pm EST (9 pm to 6 am Manila Time)
Salary: $1500/ month
About the job:
They are hiring a talented Onboarding Coordinator to support the Customer Operations - Onboarding Team to move our dental customers through the onboarding funnel.
You will oversee assigned customer onboarding portfolios, communicate daily with customers, and multi-task across a number of different projects and activities. The ideal candidate will thrive under tight deadlines in a fast-paced, remote work environment while exhibiting excellent customer-facing abilities and professionalism in all interactions.
Duties and Responsibilities:
- Manage the clinic onboarding flow for a portfolio of dental clinic customers, from Contract Signed all the way through Installation, Training, and Launch.
- Communicate with customers on a daily basis via email and phone call to organize customer implementation and training sessions, and make required follow-ups as-needed
- Use Salesforce as the main source of truth and keep customer activities updated daily
- Collaborate seamlessly within the Onboarding team and with the Installation, Sales and Customer Success teams to escalate and resolve technical or product-related challenges.
- Identify and implement processes to improve workflow, organization and communication.
- Anticipate your team’s needs to handle many responsibilities without consultation.
- Minimum three years of experience as a project manager, Business Development Representative/Sales Development Representative or in a similar role.
- Excellent customer-facing communication, written and spoken
- Knowledge of medical terminology/experience supporting medical organizations is required. Experience in a dental context is preferred.
- Experience working with United States health or dental companies is preferred.
- Must be a power user of collaboration softwares: Slack and Gmail. Must be willing to become a power user of Salesforce.
5 days of Paid Time Off per year
