The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:
Design, develop, execute and manage organizational change management strategies and plan
Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa
Evaluate and ensure user readiness
Conduct impact analysis and change management assessment, including change readiness
Provide input, document requirements and support the design and delivery of end user training
Define and measure success metrics and monitor change progress
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Identify and manage relationships with key stakeholders
Identify and manage relationships with executive sponsors
Consult and coach project teams
Support and engage senior leaders
Coordinate efforts with other subject matter experts
Integrate change management activities into project plans
Track and report issues and action items
Work with virtual teams located in different time zones and with differing cultures
Represent the EES team and be a strong, vocal customer/user advocate
Be a change agent
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
