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Jobs in Philippines   »   Jobs in Pasig   »   Customer Service Job   »   WordPress Support Specialist
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WordPress Support Specialist

Pronto Marketing

Pronto Marketing company logo

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

  • Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
  • Conduct regular site updates and maintenance on the Elementor platform.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Work closely with the development team to handle more complex issues or site enhancements.
  • Participate in ongoing training to stay current with WordPress and Elementor developments.
  • Provide excellent customer service, maintaining high customer satisfaction ratings.
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