Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
What you’ll do
Primary contact for a specified list of clients, who have transitioned to our Customer Care Team for support using a combination of D365 Finance, Supply chain, Project Management & Accounting (PMA) and Project Operations.
- Manage all incoming requests and issues, prioritize and triage accordingly, then resolve or collaborate with other resources to resolve the requests and issues.
- Maintain open issue status and communication on open issues with the client and become their overall advocate for services
- Promote the values of our company.
Qualifications
What you’ll bring
Your technical experience should include:
- Experience as a D365 F&O or AX Consultant in implementation or support.
- Up to date D365 MSFT certifications
- Knowledge / experience with Project Accounting / Services Industry.
- Accounting background a plus.
- Strong knowledge of business processes.
- Bachelor’s or advanced degree in business-related field (preferred).
- Ability to work independently and collaboratively.
- Willingness to learn and be challenged.
Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks.
Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
