*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that team members are expected to report on-site based on business needs (client visits, company events, project-specific needs, etc.)
- Provide customer service support via non-voice, email support & ticketing for gaming accounts.
- Deliver timely, accurate and respectful answers to customers’ questions and issues.
- Utilize the internal ticketing system to log all requests and activities.
- Take ownership of Customer Service incidents and work to successfully resolve them.
- Escalate issues as needed.
- Other duties assigned.
- Excellent written communication
- Experience in a customer support environment
- Preferably with customer service experience in a BPO setting
- Experience in Web 3 (NFT, Crypto, Blockchain, or similar) is required
- Preferably with experience handling in-app purchases, specifically fiat payment systems or crypto
- Amenable to working on a shifting schedule
Non-taxable Allowances
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums
Role Information: EN
Studio: Keywords Studios
Location: Asia Pacific, Philippines
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
