We are six years into our journey and are excited to be evolving our approach to our Client relationships. As such, Boldr is deploying a Strategic Business Unit (SBU) focus.
The Head of our Health & Wellness SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the Healthcare and Wellness sectors and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships.
In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit.
We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team.
In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed in their roles. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality.
You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers.
You are...
- Curious and authentic, just like us! #beboldr
- An excellent communicator across all stakeholders
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about Client satisfaction
- Proactive and self-motivated
- Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
- A confident yet humble servant leader who is self-aware and willing to ask for help
- A quick learner
- Adept at giving as well as taking direction
- Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
- Able to DO and DELEGATE; understand the different circumstances where each is necessary
- Purposeful with a sense of urgency
- Able to connect with team members, Clients, and internal customers
- Able to manage conflict, redirect differences towards a common goal
You have the ability to...
- Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
- Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
- Read, research, and draft letters, emails, and documents.
- Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Speaking in a public setting and delivering presentations to individuals and groups.
- Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.
- Use all Google suite products.
Your experience includes…
- 4+ years in a Client facing role
- 4+ years of knowledge of BPO, Staffing, Tech, or other Business Service Industries
- 4+ years of people management experience
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs
WHAT YOU’LL LIKE ABOUT US
● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!
● We’ve got training sessions in-store to help you level up your skill set.
● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
● We have rest and relaxation benefits.
