Position : Account Operation Specialist
Working Hours : TBA
Holidays : TBA
Salary range : 1000 to 1500 USD
ABOUT THE COMPANY:
We are a venture-backed experiential partnership platform helping advertisers engage and acquire new customers via event and venue partnerships at-scale. We offer turnkey sampling programs as well as the ability to activate on-site for brands with field teams or agencies that want to engage directly with 230M+ consumers. With smart targeting, centralized contracting, payment and logistics, customers include Google, DoorDash, Pepsi, General Mills, Mondelez, and more, are saving countless hours and driving measurable ROI.
A Day in The Life:
- Creating and maintaining documents and project management software to track statuses, approvals, and timelines
- Ensure recaps from our Event Organizers are completed on time and contain the necessary requirements
- Answering Event Organizer questions to provide a high level of customer service
- Support Account Coordinator and Account Managers in developing and implementing account strategies to achieve client objectives and maximize client satisfaction
- Compile and create comprehensive brand recaps based on provided data and information
SPECIFIC DUTIES AND RESPONSIBILITIES
- Support and partner with a Account Coordinator and Account Manager on multiple accounts
- Ensure Organizers have all payment information including W9s and onboarded into our payments platform to ensure timely payments
- Follow up Organizers as needed to collect recaps
- Process timely payments for recaps that meet all requirements
- Process timely vendor credits for recaps that are not received on time or do not meet the requirements
- Help create recaps for brands as needed
- Become an expert at using our product and make recommendations for improvements
- Become an expert on converting early customers to power users of our platform
- Provide input on ways we can streamline processes and execution
- Quality check product to ensure all aspects of product function properly and are as intuitive as possible
- Correspond with event organizers to ensure prompt responses
- Proactively troubleshoot bugs and eliminate waste from our systems
- Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem solving
- At least 1-2 years of previous experience in a similar position in administrative or account management
- Strong attention to detail, organized and driven
- Ability to meet strict deadlines
- Ability to work in a fast-paced environment
- Exceptional professional communication skills, having strong English both oral and written, for internal teams and clients
- Passionate about improving our user experience and relations
- Must be a self-motivated individual with an entrepreneurial mindset
- Team player that has a can-do-anything mentality
- Strong understanding and experience in Microsoft Excel and Google Sheets with creating formulas and processes (Vlookup, Sumif, Countif, etc)
- Strong understanding and experience using the G Suite
- Previous experience working in the events industry or coordinating partnerships (*bonus if you have experience coordinating event sponsorships)
- Previous experience with Asana or other Project Management tools is a plus
