When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
Turnitin is seeking an LMS Administrator who will be responsible for administration of our Skilljar Customer Learning Platform, data, metrics, integrations, and optimization. This includes integrations, modifications, and testing of new and/or upgraded application package releases. In this role, the LMS Administrator is responsible for collaborating with various internal teams for continuous improvement of system functionality, troubleshooting solutions for end-users, and ensuring software standards and project deliverables are met. The LMS Administrator will support the vision, direction, and overall strategy for our Customer Onboarding Assessment team. This role is based in the Philippines and requires working North America hours.
Key Responsibilities and Outputs:
- Day-to-day administration of the Learning Management System (LMS) including release management, feature evaluations, and end-user support
- Organize and maintain content, which includes uploading, publishing, versioning
- Manage roles, security, and permissions
- Maintain data integrity such as course codes, descriptions, and other required information
- Partner with key stakeholders to ensure successful execution of customer learning through LMS and standardized content when applicable
- Collect, analyze and report LMS metrics to drive actionable insights for program usage, completion, optimization and continuous improvement of learning solutions
- Collaborate with internal teams to administer and manage LMS SSO configuration and integrations with systems such as; Salesforce, Tableau, Zendesk, and Zoom
- Work with vendor as needed to resolve software/ technical issues as they arise
- Develop and maintain LMS analytics to measure the effectiveness of Customer Onboarding content, tools, and services
Essential:
- Experience working with and managing a customer-facing LMS platform (Skilljar preferred)
- Prior experience in a SaaS company
- Bachelor’s degree in related discipline or related field or equivalent work experience
- Result Oriented, with demonstrated knowledge and strong track record of delivering results in a high performance, continuous improvement environment through process optimization and facilitation
- Analytical mindset, a strong affinity for process optimization and data-based performance improvement
- Proficient at data analysis
- Demonstrated experience with problem-solving and critical thinking
Desirable:
- Prior experience managing a Skilljar LMS
- Prior experience working with LMS integrations and APIs
Personal attributes:
- Collaborative, work well with cross functional teams, inspiring teamwork, and participation
- Commitment to quality and detail-oriented
- Continuously strive for improved efficiency and effectiveness
- Comfortable with ambiguity and change
- Drive to problem-solve skills and drive to get the job done
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership - We have a bias toward action and empower teammates to make decisions.
One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
- Flexible/hybrid working
- Remote First Culture
- Health Care Coverage*
- Tuition Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness Reimbursement/Home Office Equipment*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
