ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
- Assisting customers over the phone by helping them schedule an appointment with the listed dermatologist.
- Cancel/ Reschedule appointments when requested.
- Contacting insurance companies to check insurance eligibility.
- At least 6 months of BPO experience
- Educational attainment should be at least Senior High graduate or on a college level
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be willing to work on-site in Buendia, Makati
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
