ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
- Handle customer inquiries and resolve concerns promptly and professionally
- Provide accurate and detailed information about our products/services to customers
- Identify and escalate priority issues to the appropriate departments
- Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
- Maintain customer records and update relevant information in the system
- Collaborate with team members and other departments to improve overall customer experience
- Meet or exceed individual and team targets
- At least 6 months CSR experience Voice accountÂ
- Good written and verbal English communication skills
- Amenable to work ONSITE in Mandaluyong
- OK to work on night shifts, with overtime whenever needed
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
