ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CSR Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
- Manages the team and come up with new ideas on maximizing efficiency and productivity.
- Identify and escalate priority issues to the appropriate person.
- Delegate work as necessary.
- Meet or exceed individual/team targets
- Will do productive and administrative work
- Handles customer inquiries and resolve concerns promptly
- Provide accurate and detailed information about our products and services to customers
- Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
- A minimum of 2 year of experience as a Customer Service Team lead is required
- Possesses strong communication and written skills
- Proficient in MS Office applications such as MS Word and Excel is advantageous
- Capable of adapting to a fast-paced training environment
- Must be detail-oriented and displays critical thinking
- With pleasing personality.
- Being an Extrovert is advantageous.
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
