The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.
III. DUTIES AND RESPONSIBILITIES
1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
IV. QUALIFICATION
Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.
Background with customer service or sales is a plus.
Typing Speed of 40 words-per-minute with 95% accuracy,
Good verbal and written communication skills,
Customer service oriented and keen to details.
Must be willing to undergo training.
Must be willing to work onsite in Cebu City
Company Name: IPASS Business Processing Services Inc.
Set Up: Day Shift - Office Based - Full Time
Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City
Job Types: Full-time,
Salary: From Php15000 per month
Benefits:
Company events
Opportunities for promotion
Paid training
Promotion to permanent employee
Schedule:
10 hour shift
Day shift
Monday to Friday
Supplemental pay types:
13th month salary
Commission pay
Overtime pay
Performance bonus
Sales: 6 months to 1 year (Preferred)
Customer service: 6 months to 1 year (Preferred)
