The Delivery Leader – People & Culture Administration is responsible for overseeing team performance of all administrative functions within the People and Culture (P&C) department. This role involves ensuring the efficient and compliant delivery of P&C administrative services, managing a team of P&C administrators and contributing to the overall success of the People & Culture department. The Delivery Lead plays a critical role in maintaining accurate records, supporting compliance and enabling the P&C Team to focus on strategic initiatives.
Duties and Responsibilities:
Team Management & Leadership:
- Manage and oversee P&C administrative functions, including but not limited to onboarding, offboarding, record keeping and compliance with P&C policies and regulations.
- Lead, mentor and train HR Administrators.
- Ensure team members are well-equipped to handle their responsibilities efficiently.
- Set goals and performance expectations for the team.
- Continuously evaluate and improve P&C administrative process to enhance efficiency and accuracy.
- Implement best practices and automation where applicable.
- Generate P&C Administrative reports and metrics to track KPIs (key performance indicators) and support decision making.
- Collaborate with other Corporate Services functions and departments to ensure seamless services delivery.
Operational Excellence:
- Maintain accurate and up-to-date employee records, ensuring data confidentiality and compliance with data protection regulations.
- Ensure P&C administrative processes adhere to relevant employment laws, regulations and company policies.
- Conduct periodic audits to identify and address compliance issues.
- Provide support to employees on HR-related inquiries and issues.
- Communicate P&C Administrative updates and changes to employees as necessary.
- Provide expertise on technology systems and functions (ex: process flows, HCM, LMS and HRIS)
