LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!
Position : Customer Service Representative
Working Hours : Mondays to Fridays 9:00AM-5:00PM PST
Salary Range : 800-1000 USD
About the Company:
Cherry is a modern Americana luxury clothing brand designed and produced in Los Angeles, CA. The brand focuses on creating timeless pieces that are classic yet contemporary, with an emphasis on quality, craftsmanship, and style. Cherry LA offers a wide selection of ready-to-wear clothing for both men and women, from versatile basics to statement pieces. All products are made in the United States.
Duties and Responsibilities:
Customer Communication:
- Respond promptly to customer emails and inquiries received through Instagram, providing accurate and helpful information.
- Address and resolve customer concerns related to shipments and other issues.
Shipment Management and Inventory Organization:
- Oversee the shipment process, ensuring timely and accurate deliveries.
- Organize and maintain inventory levels to meet customer demand.
Customer Concerns and Shipment Issues:
- Act as a point of contact for customers experiencing shipment-related concerns.
- Collaborate with relevant teams to investigate and resolve shipment issues promptly.
Weekly Reports:
- Generate and submit weekly reports summarizing customer inquiries, resolutions, and any notable trends.
Operating Procedures:
- Develop and document operating procedures for the Customer Service department to ensure consistency and efficiency in addressing customer concerns.
Experience:
- 3-5 years of proven experience as a Customer Service Representative in an e-commerce environment.
Technical Skills:
- Proficiency in Google Workspace, specifically Google Sheets.
- Experience with Shopify and Slack is required.
- Nice to have: Familiarity with Zendesk (a big plus).
Communication Skills:
- Excellent written and verbal communication skills.
- Ability to convey information clearly and professionally.
Organization and Attention to Detail:
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Attention to detail in shipment tracking, inventory management, and customer communication.
