The Concur Specialist is an integral member of the Global Travel and Expense (T&E) Shared Services team and supports Arch’s T&E policies, system and processes. The Concur Specialist is primary responsible for auditing of expense reports, providing user support by resolving user requests in ServiceNow system or via email and ensuring adherence with Arch’s T&E Policies. The Concur Specialist assists in the communication with Concur users and provides assistance identifying payment discrepancies, past due balances and performing reconciliation between user account balances in Concur with company credit card statements. Ability to understand and uphold the policies set forth in Arch’s T&E Policies is essential. The ability to maintain confidentiality of user personal & financial data is required.
- Perform audits of expense reports to proactively identify issues and ensure compliance with Arch’s T&E policies across numerous geographical locations. Assist users with issue resolution where necessary.
- Manage and timely resolve user questions, using internal ServiceNow ticketing system, on expense report payment policies, procedures and system processes, promoting a positive user experience.
- Ensuring the accurate submission of expense reports in Concur by communicating and assisting users on how to properly use Concur’s Expense system.
- Support local Concur teams and reporting requests from other internal customer.
- Update process documentation and user guides as necessary. Communicate best practices and lessons learned on common user/system errors.
- Other duties as assigned by the Global T&E Shared Services Team. Assist users as needed.
