Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 70+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world.
We have an exciting opportunity for an Onboarding Specialist to join our team. If you are an experienced professional with at least 1 year’s experience in a Customer facing role within a SaaS environment - we would love to meet you!
What you'll bring to the team
- 1+ years experience in a customer or client facing role (i.e. SaaS Onboarding, Customer Success, Account Management)
- 1+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution products or services
- Experience in dealing and maintaining relationship in the North America time zone
- Good communication skills - Fluency in English (verbal and written).
- High level of customer engagement.
- Empathy and customer centric approach
- Diligent, hard worker, and sales driven
- Customer first mentality; ability to empathize and build customer loyalty.
- Must be highly motivated and have a positive attitude
- Collaborative, solutions oriented, and comfortable with operating in an ambiguous environment and high growth business
- Problem solving approach
- Thriving when helping others and working in a dynamic environment
- Ability to work independently and manage multiple priorities
NOTE: This is a part-time position which requires willingness to work 4 hours per day (Monday to Friday) in the North American time zone!!!
What you'll be working on
- Manage all aspects of the customers' onboarding process and track their progress
- Train customers in their use of the platform by leading coaching sessions, presentations, and answering questions via virtual call and email.
- Provide technical and consultative support to our customers on a daily basis via Zoom
- Provides platform and program good practices to add value to our product.
- Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concerns
- Assist the Customer Success Team Lead with workflows and data for accurate tracking and reporting to different stakeholders.
- Act as an advocate in behalf on the customer and as an expert, offering in-depth and first hand understanding of their experience and product needs
- Investigation and troubleshooting of situations from creators
- Answering email and chats for some of our creators
- Collaboration with other departments
- Success for you means you have a great relationship with our creators whilst making sure they are happy with the platform and using it to achieve their goals.
What we offer you
