This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.
- Work with guidance to manage all activities relating to pre and post-hire activities, ensuring employees receive appropriate resolution promptly and all necessary follow-up is carried out in line with all legislation and AECOM policy
- Able to multi-task and work on more than one issue simultaneously ensuring the prioritization of urgent requests
- Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required
- Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative
- Provide guidance and support to customers for queries relevant to appropriate pre and post-hire activities
- Ensure the highest level of customer service is maintained at all times
- Responsible for ensuring confidentiality is maintained at all times
- Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required
- Responsible for ensuring compliance with service-level agreement, processes, policies, and procedures
- Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
- Responsible for ensuring adherence to standard protocols for electronic personnel file management and document storage
- Ability to work in HR systems including Workday, SmartRecruiters, and Employee Center including (Self Service, Knowledge Base, and Case Management) utilizing training aids and DTPs
- Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the vocabulary in the FAQ documents to resolve related inquiries
- Contribute to the SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision
- Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on CI project team to optimize processes
- Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement
