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Jobs in Philippines   »   Jobs in Makati   »   Education / Training Job   »   Training Specialist OPEX 2100 SL
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Training Specialist OPEX 2100 SL

ISTA

ISTA company logo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Training Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

- Respond appropriately to learner needs for clarification and feedback

- Evaluate learner performance

- Prepare appropriate reports

- Evaluates class and individual agent level performance

- Demonstrates patience with all types of learners

- Coaches employees one on one; creation of audits trackers and files

- Conducts pre and post training surveys where applicable

- Collaborate with other support/functional groups to achieve positive results

- Works with operations to address employee performance gaps

- Participates in client interaction

• Minimum of 6 months in the BPO industry as a TRAINER

• Strong computer skills with knowledge in Microsoft Excel/Google Sheets

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent analytical skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work well in a team environment.

• Ability to work independently

• Willing to work in a Nightshift

• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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