Reporting Line
- QHSE Team Leader
- Coordination with Multilab and support sections, business group representatives and National IMS team.
Primary Responsibilities
- Maintains the quality system of the Laboratory Division and for ensuring the division’s compliance to the standard to which it is certified, applicable laws and corporate policies and procedures. Also in-charge for conducting internal quality audits and ensuring closure of issued Non-Conformance Reports (NCRs).
- Assists the Laboratory Operations Manager in ensuring the laboratory is complying with the environment, health and safety (EHS) regulations, company policies and procedures and international standard requirements. Also in-charge for maintaining and calibrating laboratory equipment.
Specific Responsibilities
- Assists the division personnel in meeting the requirements for documentation, calibration and training of personnel.
- Conducts internal quality audits and identifies or assigns other qualified auditors to assist in the quality audits.
- Issues, monitors, verifies and ensures closure of NCRs that may arise from internal quality audits, results of Customer Satisfaction Survey, and/or external quality audits.
- Coordinates the results of the Customer Satisfaction Survey and IQA results with all other sections of the division.
- Assists all sections in addressing quality-related problems or concerns.
- Assists all sections in developing and monitoring quality-related procedures.
- Acts as understudy of the Laboratory Operations Manager in quality-related matters and handles urgent matters related to Environment, Health and Safety in the absence of the Laboratory Operations Manager.
- Recommendatory authority on matters related to resolutions involving divisional quality procedures.
- Decision-making on routine function of conducting IQA and on issuance and closing out of NCRs.
- Plans and implements maintenance and calibration schedules.
- Oversees EHS activities of the division and ensures division compliance to the Company Safety Manual and Quality Management System.
- Drafts or modifies quality procedures related to EHS and equipment calibration and maintenance.
- Acts upon Non-Conformance Reports (NCRs) lodged in relation to his/her area of responsibility.
- Prepares and maintains reports on EHS and equipment maintenance and calibration.
- Coordinates with internal and external parties regarding activities and requirements related to EHS and equipment maintenance and calibration.
- Coaches and develops potential staff members to handle equipment calibration and maintenance to develop manpower talent pool.
- Performs administrative tasks that may be required in the performance of the above tasks.
- Recommendatory authority on efficient and effective use of laboratory equipment.
- Recommendatory authority on EHS-related issues
- Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
- Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
- Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
- Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
- Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to act to emergencies within the workplace
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
- Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
- Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
- Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
- Fulfills the requirements needed in the success of the QHSEE Management System
- Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations
