LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
Working Hours: 9:00 AM - 6:00 PM EST
10:00 PM - 7:00 AM PHT
Salary Range: up to 1,500 USD/month
Holidays: TBD
Payment cycle: TBD
About the company:
COTE is America’s first and only Michelin-starred Korean Steakhouse. COTE blends the conviviality of Korean barbeque together with the hallmarks of a classic American steakhouse. The result is a unique and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable award-winning 1200+ label wine list, and a suite of classic-but-creative cocktails.
About the role:
Event Coordinators are dynamic hospitality professionals responsible for booking private dining events, buyouts, offsite events, and marketing/retail events at all Gracious Hospitality Management (“GHM”) properties. They will assess customers' needs, confirm available dates/times, quote services based upon set parameters, and introduce all prospective leads to the appropriate property-level Events Manager once a client is ready to contract. They also assist with menu printing, sourcing, and all other events administrative tasks at the direction of the Events Managers.
Department: Events
Reports to: Head of Global Events
Duties and Responsibilities:
●Reply and vet all event inquiries within 24 hours via company designated phone and/or email. All inquiries received during working hours must be answered in the same workday they are received.
● Clear and organize all assigned property level Tripleseat leads and Events email inboxes. Field questions, offer available dates/times, and quote services based on set parameters to
prospective clients.
● Refer clients to the property Events Manager once the client is interested in contracting the event.
● Flag VIP inquiries to the Events Managers for their review prior to quoting availability, services, and pricing.
● Assist the Events Managers in printing, sourcing, and other events administrative tasks at the direction of the Events Managers.
● Display strong verbal and written communication, effectively delivering accurate information to all customers.
● Schedule customers with tours of Private Dining spaces with the property level Events Managers.
● Hands over responsibilities and open customer discussions to the Events Managers prior to days off or time off to ensure there is no lapse in communication.
● Provides updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication.
● Assist the Events Managers in monitoring all event calendars for all businesses, with a focus on organization and accuracy.
● Assist the Events Managers with the maintenance of Tripleseat, including converting leads, maintaining all documents, customer databases, and informational materials.
● Maintain accurate knowledge on hours of operations, service and facility information.
● Seeks clarity from management as needed.
● Assists other stations or areas of the restaurant when requested by the Head of Global Events.
● 1+ year of experience in a full-service restaurant in an events assistant or coordinator position
● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
● Must be reachable by email and able to communicate via phone as well.
● Communicates information effectively and efficiently.
● Excellent organizational skills and attention to detail.
● Possesses a positive, results-oriented, team-player mentality.
● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
● Ability to under pressure and maintain professionalism when working under stress.
● Knowledge of workplace safety procedures and local Department of Health standards.
● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
● Familiarity with restaurant management software such as Tripleseat, reservations management, Microsoft Office, and Google Workspace.
● Working understanding of human resource principles, practices, and procedures.
● Demonstrates positive leadership characteristics and supervisory skills, which inspire teammembers to meet and exceed standards.
● Ability to effectively train others.
● Excellent time management skills with a proven ability to meet deadlines.
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Strong analytical and problem-solving skills.
● Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
● Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.
● Ability to maintain a positive working relationship with all third-party vendors.
● Degree in Hospitality, Culinary Management, or similar subject preferred
● Ability to execute steps of service in adherence with company policy.
