ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
- Handle incoming calls to book appointments based on the client's preferred schedule.
- Make outbound calls to confirm scheduled appointments.
- Verify insurances and contribute to assigned projects.
- Manage customer inquiries and promptly address concerns.
- Offer accurate and detailed information about our products and services to customers.
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- At least 1 year experience in a BPO setting
- Excellent verbal & written communication skills
- Ability to display empathy and patience in addressing customer concerns
- Strong problem-solving skills
- Adaptability to a changing work environment
- Ability to remain calm under pressure
- Proficiency in using computer systems & relevant software
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
