LOOKING FOR FILIPINO CANDIDATES
Work Hours (Client) : PST 9am-5pm M-F
Work Hours (MNL) : MNL 1am-9am M-F
Holidays : TBD
Pay Range : $800-$1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD
Company/Client Overview:
We specialize in curating unique travel experiences that take our clients off the beaten path. We believe in creating unforgettable journeys that not only inspire but also connect our travelers with the essence of each destination. Our dedicated team works tirelessly to ensure every trip is perfect, offering personalized services that cater to our clients' every need.
The other integral aspect of our business model involves our collaboration with the esteemed campervan manufacturer. We cater to the dreams of aspiring van owners by not only selling them high-quality vans, but also providing them with a unique opportunity to mitigate ownership expenses. We achieve this by enabling these new van owners to earn rental income via our platform. This approach not only makes van ownership more financially viable, but also contributes to our thriving community of travel enthusiasts.
Duties and Responsibilities:
We are seeking a highly organized and proactive Virtual Assistant to join our dynamic team. This role is crucial in providing comprehensive support across various operational aspects, including customer service, email management, text concierge services, reservation quality control, sales activities, and general administrative tasks. The ideal candidate will be a versatile problem-solver with exceptional communication skills, capable of managing multiple priorities in a fast-paced environment.
- Customer Service Excellence: Deliver outstanding customer service via email and our text concierge line, ensuring all inquiries are addressed promptly and professionally.
- Email Management: Efficiently manage incoming emails, respond to queries, and coordinate with the team to ensure all communication is streamlined and effective.
- Text Concierge Support: Provide instant, personalized assistance to clients through our text concierge service, offering recommendations, answering queries, and ensuring a seamless travel experience.
- Reservation Quality Control: Conduct thorough checks on all reservations to ensure accuracy and adherence to client specifications. Liaise with vendors and partners to resolve any discrepancies.
- Engage in sales-related activities to close new bookings with prospective renters, utilizing persuasive communication and sales techniques to meet and exceed targets.
- Maintaining 5-Star Reviews: Proactively gather feedback and manage online reviews across all platforms, implementing strategies to maintain a 5-star average rating and address any concerns promptly.
- Administrative Support: Assist with various administrative tasks, including but not limited to, data entry, scheduling, and maintaining records.
- Project Assistance: Support the team with ad-hoc projects and initiatives, demonstrating flexibility and a willingness to contribute wherever needed.
Minimum Requirements:
- 2+ years of experience as a Virtual Assistant, Customer Service Representative, or similar role in the travel industry
- Hubspot experience
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in Google Workspace, and capable of learning new software quickly.
- Ability to work independently with minimal supervision.
- High level of attention to detail and accuracy.
- Flexible with work hours, able to provide support across different time zones.
- Experience in sales or customer-facing roles, with a proven track record of meeting or exceeding targets.
