LOOKING FOR FILIPINO CANDIDATES
Work Hours (Client) : US Business Hours
Pay Range : $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD
Company Client Overview:
AI content software platform.
Duties and Responsibilities:
We are looking to add somebody to our support team so that we can respond to users during US business hours, improve our help docs, and more.
The primary responsibilities will be:
- Reply to inquiries that come in over email (using Crisp) and Discord during US business hours
- Coordinate with other members of the team to help respond to messages as needed
- Update and improve our help docs
- Follow-up with some users after they cancel their account to address any specific concerns they might have had
- Posting any new blog posts or announcements to our Twitter and reposting/replying to brand mentions on Twitter
- Reply to reviews on third-party platforms such as Trustpilot and Capterra
- We might experiment with offering live chat as well
Minimum Requirements:
- At least 3 years of experience related to Customer Support
- A background in SEO and/or web development would be useful but is not required.
- Native-level English communication skills required
- Strong attention to detail requiredÂ
- Has the ability to quickly learn technical products and services
