About the Role
- Reporting to our Customer Experience Lead, your responsibilities include:
- Manage large volumes of incoming emails and social media replies with a customer-first attitude.
- Manage occasional calls (majority of calls handled in Australia)
- Handle customer queries, provide appropriate solutions and follow up to ensure resolution.
- Take the extra mile to engage customers and build a loyal customer base.
To excel in this role, you’ll need
- Proven customer support experience. (2-3 years)
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent communicator, both verbally and in writing. (with a preference for a minimal accent)
- Strong attention to detail and often pick up on things that others would miss
- Ability to stay calm when customers are stressed or upset.
