This role primarily provides day-to-day administrative support and coordination related to the full knowledge management lifecycle and maintenance of the internal HR knowledge base.
Contribute in the creation and maintenance of knowledge and content following standard operating procedures and methodologies
Format HTML codes into knowledge articles
Perform analysis of content requirements and coordinate translation requests following the standard process set
Coordinate with global stakeholders on article creation and updates
Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository
Conduct knowledge base system maintenance checks
Participate in testing before and after every system release
Assist in maintaining system performance records
Maintain historical records and reports of system usage, and knowledge articles inventory
May provide input and insight on employee feedback to support identification and execution of content-related project opportunities
May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
Maintain current processes and incorporate documentation updates as required
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Support selected simple process improvement initiatives to streamline processes
