NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
Responsibilities
- Drive client satisfaction by providing insights and actionable recommendations during presentations.
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ.
- Consult with clients regarding general concerns.
- Conduct external presentations.
- Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards.
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team.
- Conducts performance reviews for direct reports.
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements.
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment.
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs.
- Supervise all stages of project management and monitor performance.
